Exchange, return and complaint
INFORMATION ABOUT EXCHANGES, RETURNS AND COMPLAINTS - SMALLMATTERS ONLINE STORE
- 14-day open purchase from the online store
- 30-day exchange right for size and sweater purchased in our online store
- Possible credit card on return
- We ensure quick and easy returns, as a customer you cover the return cost.
PREY:
If you wish to exchange an item you have purchased in our online store, you can do this 30 days after you have received the item from us against receipt.
How to exchange an item:
1. Send us an email at post@smallmatters.no with your order number and which item/size you would like to exchange for.
2. The item you wish to exchange can either be exchanged in our store at Holmenveien 20, 0374 Oslo during regular opening hours Tuesdays 11-16 or Thursdays 11-18. (possibly by appointment).
3. Or send the item you wish to exchange to:
SMALLMATTERS AS
Olav Aukrustsvei 44 b
0785 Oslo
Please include phone number 90162628
4. Please attach information about the item you wish to exchange for.
5. Item must be unused, with all tags attached to the product and packaged securely in original packaging when shipped.
6. Once we have received the item, we will send you a new item in return.
RETURN:
If you wish to return an item you have purchased, you can do so within 14 days of receiving the item from us. If the return period has expired, we offer a credit note up to 30 days after you have received your order from us.
When returning online orders, you must fill out the cancellation form and send it to us at post@smallmatters.no with information about which order number it concerns.
How to return an item:
1. Send us an email at post@smallmatters.no with your order number you wish to return.
2. The item you wish to return can either be delivered to our store at Holmenveien 20, 0374 Oslo during regular opening hours Tuesdays 11-16 or Thursdays 11-18. (possibly by arrangement).
3. Or send the item you wish to return to:
SMALLMATTERS AS
Olav Aukrustsvei 44 b
0785 Oslo
Please include phone number 90162628
4. Attach the order confirmation
5. Item must be unused, with all tags attached to the product and packaged securely in original packaging when shipped.
6. Once we have received the item, we will refund the amount you paid for the item to the same payment method used for purchase. Shipping is not refundable.
COMPLAINT
We check all products before dispatch, but if you are still unlucky and there is a fault with the item, you must notify us within a reasonable time after the fault was discovered. Then contact our customer service at post@smallmatters.no with an explanation and a picture of the defective item, we will follow up with you after receiving the email. If there is a defect or fault in the item, you can either deliver it to our store or send it to us. In the event of a complaint, we will refund the shipping cost, and you will receive a new item in return.
All complaints must be approved by us before a return and complaint can be made. If you take measures to rectify the defect on your own initiative beyond what may have been agreed with Smallmatters AS, we will not pay for these costs. Rules on complaints can be found in the Consumer Purchase Act.
INFORMATION IN OUR ONLINE STORE
We always try to provide our customers with correct information about our products and stock status in our online store and in our marketing. However, we reserve the right to make typographical errors in our texts or to cancel your order if it is out of stock. If we are out of stock, we must be able to cancel your order, or parts of it, and we will inform you about this and inform you of your options. You can then freely choose whether you want to accept our alternative offer or cancel your order.
If you have any questions, you can either send us an email at post@smallmatters.no or contact us by phone at 91809151 or 90162628.